Hadeel Skincare

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Privacy Policy

Last Updated: 9/2/25

At Hadeel Skincare, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, purchase our products, or interact with us. It also outlines your rights under the General Data Protection Regulation (GDPR) and other applicable privacy laws.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, email address, phone number, billing/shipping address.

  • Payment Data: Payment card details (processed securely via third-party providers).

  • Account Data (if applicable): Login credentials, order history, and saved preferences.

  • Technical Data: IP address, browser type, device identifiers, operating system, and browsing activity (via cookies or similar technologies).

  • Marketing Data: Your communication preferences and interactions with our promotional campaigns.

2. How We Use Your Information (Lawful Basis for Processing)

We process your personal data under the following lawful bases as defined by GDPR:

  • To fulfill contracts: Processing your orders, payments, and deliveries.

  • With your consent: Sending newsletters, promotional emails, or personalized offers.

  • For legitimate interests: Improving website performance, analyzing customer behavior, and preventing fraud.

  • To comply with legal obligations: Retaining records for tax, accounting, or regulatory purposes.

3. Sharing Your Information

We do not sell your personal data. However, we may share it with:

  • Service Providers: Payment processors, shipping carriers, IT support, and marketing tools.

  • Legal Authorities: If required to comply with legal obligations.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. International Data Transfers

If your personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or transfers to countries deemed adequate by the European Commission.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance site functionality and user experience.

  • Remember your preferences.

  • Analyze site traffic and performance.

  • Deliver personalized advertising (if consent is given).

You may control or disable cookies through your browser settings, but some features of our website may not function correctly without them.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Order records: Up to 7 years for legal/tax compliance.

  • Marketing data: Until you withdraw consent.

  • Account data: While your account is active, or until you request deletion.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no online transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure (“Right to be Forgotten”): Request deletion of your data when no longer necessary.

  • Restriction: Limit how we process your data.

  • Data Portability: Request a transfer of your data to another provider.

  • Objection: Opt out of processing based on legitimate interests or direct marketing.

  • Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise your rights, contact us at [insert email].

9. Children’s Privacy

Our services are not intended for children under 13 (or under 16 in the EU). We do not knowingly collect data from children. If we learn we have collected data from a child, we will delete it immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or policies. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review it regularly.

12. Contact Us (Data Controller)

For questions about this Privacy Policy or to exercise your rights, please contact us:

Hadeel Skincare
Email: info@hadeelskincare.com

If you are located in the EU/EEA, you also have the right to lodge a complaint with your local Data Protection Authority (DPA).